BOX OFFICE
(276) 296-1234
info@thecameotheater.com

FAQ

Covid Policy

We are currently following all Covid guidelines set forth in the state of Virginia at the moment.  We expect everyone to take any necessary precautions they feel are needed to keep themselves and their party safe.  Although not mandated at The Cameo, we encourage everyone to get vaccinated and wear a mask. 

 

Masks and sanitizing stations will be available upon entry and throughout The Cameo.

 

Please note the above policy may change as Virginia’s requirements change so please check back prior to each show.

When are you open?

The Cameo is open on show nights only.  Typically, one hour prior to show time.

When is the box office open?

Our box office opens at door time on show nights.  Will call tickets can be collected at that time.  We do not mail tickets.

Where can I get tickets to The Cameo Theater?

Tickets can be purchased online at thecameotheater.com or our Box Office here on show nights.

 

ONLINE

Tickets purchased on third party websites (StubHub, VividSeats, etc) are likely scalpers and may not be valid at the door. Use caution when buying tickets anywhere but The Cameo website and Audience View.

IN PERSON

The Cameo Box Office: One hour prior to show time.

BY PHONE

1-276-296-1234

The Fees???

We know.  We get it.

 

Most (if not all) of the ticket money goes to the bands, which have high overhead/travel costs of their own. The service fee covers part of the overhead costs involved in staffing for every show. It is intended to help cover the costs of labor, ticket stock, ticketing software fees, credit card fees, phone charges, box office equipment, etc. We make every effort to keep this service charge as low as possible.

 

The Cameo has negotiated for the most competitive offer from many ticketing companies to achieve the best ticketing system with the lowest service charges. We find our convenience fees with Audience View to be some of the lowest in the country and significantly lower than their major competitors such as Ticketmaster.

 

The truth is we must find a balance between a legitimate, proven ticketing company with a strong online operating system, the ability to do print-at-home and scanner systems plus a box office system that all works together.

 

The 5% admissions tax is paid directly to the City of Bristol, VA. 

What’s the difference between Will Call and Print at Home?

When ordering your tickets online or over the phone you can request to pick your tickets up at the theater (will call) or have them send you an email with tickets that you can download and print at home. To pick up your will-call tickets, bring your ID to the box office the night of the show or anytime during box office hours to collect your tickets. If you order Print-at-home tickets, you can download and print your tickets from the confirmation sent to your email. You can also scan the ticket directly from your smart phone. You can avoid waiting in line twice (at the box office and in the entry line) by selecting print-at-home.

We do not mail tickets.

I can’t find my E-tickets!!

We know emails can get rough to navigate.  Once you purchase tickets on-line you will receive an email confirmation with the receipt.  At the top left of the receipt a “View E-Tickets” button will be visible.  Click there and then you will see a “Print Tickets” button.  The email will not show from The Cameo Theater, but from “Ovation Tix Customer Service.”

Be sure and check spam and junk folders.

Can you mail my tickets?

We do not mail tickets. You can pick up your Will Call tickets one hour prior to show time.  ID is required and must be in the name of the purchaser.

Can you hold my seats until I can pay?

Wish we could, but someone else might miss out on a great show if you decide you cannot attend, and we’d hate for that to happen.

Can I get a refund?

All tickets are non-refundable unless The Cameo, the performer or an unforeseen event is cause for cancelation of the show.  If you just broke up with someone or maybe they broke up with you – give us a call and maybe we can set you up on a blind date. You are welcome to re-sell your tickets – you can post on Craig’s List, our Facebook page, or sell it to another guest in front of the theater.

I am buying a ticket to your show from someone else, how do I know that the ticket is legitimate?

You do not. Do not purchase print at home tickets from someone you do not know. ALL tickets are scanned at the door and a photocopied ticket will not gain you admittance to the venue. Buyer Beware! Each barcode will only scan once – once it’s been scanned by our door staff, it won’t work again, so be careful!

When will the show end?

If only we had a crystal ball. The end of a set is at the discretion of the performing act (although we contract them for a minimum set length – anywhere from 45 minutes to 90 minutes, depending on the act). This is a question we usually cannot answer.

Is there alcohol?

Yes! We have three areas that serve beer, wine, and some mixed drinks in can.  We also carry non-alcoholic beverage options. There are also two cart stations on each side of the stage that will serve drinks until show time.  Liquor? We’re working on it. Stay tuned!

 

ID will be required at the time of entry.  Anyone 21 and up will be given a wristband so that you are only showing your ID once. Acceptable forms of ID in the state of Virginia: Driver’s License (cannot be damaged or expired), US Passport, US Military Card, Current Photo Identification Card – school or employment with identification number.  Check cashing cards are not acceptable, Resident Alien Card (unexpired), US Certificate of Naturalization and/or US Certificate of Citizenship. Any state’s drivers’ licenses may be accepted, but not ID cards from out-of-state.

Can I leave and come back during a show?

If you plan to leave and return, make sure your stamp is clear or your wristband is intact and have your ticket stub. We will not admit people with torn wristbands or illegible stamps.

Is there an ATM?

No. We accept VISA, MASTERCARD, DISCOVERY and AMEX as well as debit and cash.

Do you have a lost and found?

Yes. Check by calling 276-296-1234 during our office hours Monday thru Friday 10:00am – 4:00pm. Please remember, we are not responsible for items lost or stolen at The Cameo. If it is valuable to you, it is probably safer at home or in your car.

I am in a wheelchair or have special needs? Can you accommodate?

We always do everything we can to make sure that every guest we have is comfortable and gets to enjoy a great night of live music! Our building is ADA compliant. Feel free to email or call us if we can assist you in any way. info@thecameotheater.com / 276.296.1234.

What is your photo policy?

Our house policy is that you are allowed to use cell phone and small handheld digital cameras. NO FLASH. We do not allow cameras with zoom or detachable lenses. However, that may differ from the bands policy and the bands policy wins. Almost every band is ok with small digital cameras or point and shoots. Almost no band is ok with professional grade photographers without prior approval. Call the box office the day of show (usually late in the day) and we should know the band’s official photo policy.

Parking?

We do not have our own parking lot. However, like other downtown businesses, we rely on street parking, a small lot beside The Cameo across from the Angry Italian, a larger lot in Cumberland Square at the corner of Cumberland and Moore St., and the MLK lot at the corner of Shelby Street and MLK, Jr. Blvd.  If it says “Tow Away” trust us…it will be towed.  It is our hope, in the near future, the cities of Bristol, VA/TN will add a parking garage.

I'm hungry. Where can I get a great snack or meal?

If you want to grab a meal/snack before or after the show, there are plenty of places within walking distance of The Cameo: 620 State, The Angry Italian, Blackbird Bakery, The Blended Pedaler, Bloom Café, The Burger Bar, The Corner, Delta Blues BBQ, Eatz on Moore St, The Lumac (rooftop bar above the Bristol Hotel), Shanghai Chinese, Southern Churn, Southern Craft BBQ (connected to The Sessions Hotel), Stateline Bar & Grille, Quaker Steak & Lube and Vivian’s Table (inside the Bristol Hotel) just to name a few.

J Frank’s is also located on 6th Street – roughly one mile from The Cameo.  The Pinnacle Shopping Center, located just four miles from The Cameo, also has several places to dine.

Want to stay the night?

We recommend:

The Bristol Hotel

https://www.bristolhotelva.com/

 

 

The Sessions Hotel

Book your corporate rate for The Cameo Theater

(Click the link above to receive a special rate from The Sessions for Cameo guests)